You asked. We answered.
Here are your most frequently asked questions along with our frequently given answers including contact numbers, return policy and product information.
Q. Can I talk to someone now?
A. We’re in the office weekdays from 8 a.m. until 4 p.m. CST. Call us at (715) 831-6353. If it’s after hours, we’ll get back to you the next business day, unless of course you’re a telemarketer or you forget to leave your number. It happens.
Q. Is Iso-Tip still part of Wahl Clipper?
Q. When did that happen?
A. December 2008.
Q. Since you’re not part of Wahl anymore, should I call or email Wahl to ask about Iso-Tip products?
Q. But I have an Iso-Tip tool that I bought from Wahl 20-some years ago?
A. No. Leave Wahl alone. Contact us.
Q. What products are in the Iso-Tip line?
Q. Do you ship out of the country?
A. Yes we do but we ask that you email or call us for shipping prices. You typically know the best route to use within your own country.
Q. Is there a warranty on Iso-Tip products?
A. Yes. Iso-Tip offers a one-year limited warranty on our products. If your Iso-Tip tool fails to operate satisfactorily within one year from the date of the original purchase or receipt as a gift, Iso-Tip will, at our option, repair or replace the tool and return it to you.
Q. At Iso-Tip’s option?
Q. But I don’t have my original receipt or a gift receipt. Is that going to be a problem?
A. Because we need some sort of proof that the tool you’re wanting to return is actually under warranty.
Q. But isn’t there a date code on the product?
A. There is, but most likely the product was manufactured months before you bought it. If we have to base the warranty on the product’s date code, odds are the warranty will have run out.
Q. So what do I do now?
A. Do you remember where you bought the tool? Try returning it to them first.
Q. How do I return a product to you?
A. By following these five steps:
- Call (715) 831-6353 to receive an authorization code.
(If your product is out of warranty, Iso-Tip will need to obtain repair or replacement payment at this time. No payment information is necessary for products under warranty.)
- Write a note describing the defect.
- Attach the original receipt or gift receipt to the note.
- Write your authorization code on the note.
- Mail tool, charger (if applicable) and note to: Iso-Tip, ATTN: Returns, 704 Bartlett Avenue, Altoona, WI 54720. (You are financially responsible for shipping the defective product to Iso-Tip. If the product is under warranty, Iso-Tip will pay for shipping charges to return a working product to you. If the product is not under warranty, you will pay for all shipping charges.)
Q. Is there a restocking fee?
A. If you’re returning a product for a refund, there is a 15% restocking fee.
Q. What if I just send you a return without talking to someone at Iso-Tip first?
A. Don’t. We’ll ignore it.
Q. But I’ve included a nice note.
A. That’s sweet. But you really should have called first.
A. Yes…very impressive…
Q. So, how about looking at my return?
A. No. You should have called first.
Q. How are returned tools out of warranty dealt with?
A. Tools out of warranty will be repaired at our standard repair charge of $24.95 (plus shipping costs) or replaced at list price (plus shipping costs).
Q. What voids the warranty?
A. The one-year limited warranty is void and no repair or replacement will be made under this warranty or otherwise if:
- The tool is modified in any manner.
- The tool is repaired by anyone other than Iso-Tip.
- The tool has been subjected to unreasonable use.
Q. Are there any more details available for Iso-Tip’s one-year limited warranty?
A. Why yes, yes there are more details. Thanks for asking. Here they are: This warranty gives you specific rights and you may also have more rights which may vary from state to state. No other written express warranty is given. Any implied warranty which may arise from purchase or use is limited to the one-year period provided in this express warranty. Some states may not allow such limitations. No responsiblity is assumed for incidental or consequential damages of any type or for the use of unauthorized attachments. Some states do not allow exclusion or limitation of incidental or consequential damages so the limitation or exclusion many not apply to you. Warranty valid only in the United States. This warranty does not cover worn out parts.
Q. If I send you a package, can I use Fed Ex or UPS?
A. Yes. You can also use regular mail. Our address is 704 Bartlett Avenue, Altoona, WI 54720.
Q. Can I sell the Iso-Tip line?
A. Possibly. You should call and talk to Sara.
Q. The butane fuel cell cracked after I dropped the soldering iron onto the cement floor. Should I still use the tool?
Q. Is the #7675 Universal Ni-Cad Battery Recharger really only 99¢ on Amazon?
Q. Which products are obsolete?
A. These products:
- #1371-001 Replacement battery for the RED #7800 and RED #7840.
- #7870 25-Watt corded soldering iron.
- #7872 40-Watt corded soldering iron.
- #7873 Replacement tip for #7870
- #7874 Replacement tip for #7872
- #6785 4-in-1 pocket filer
- #7459-002 24-count solder paste display
- #7541 Standard PC cutter tip
- #7569 Standard V tip
- #7574 Standard Concave tip
iQ. Any products soon-to-be obsolete?
A. Yes. These:
- #7675 Universal Ni-Cad Battery Recharger
- #7420 Static-Free Large Grip Desoldering Tool
- #7421 Static-Free Large Grip Replacement Tip
- #7430 Static-Free Small Grip Desoldering Tool
- #7431 Static-Free Small Grip Replacement Tip
- #7425 Anti-Static Desoldering Tool
- #7426 Anti-Static Replacement Tip
Q. Do you have any new products?
A. Yes. The Smart Torch Titan and the Smart Torch Pro.
Q. Can I get a custom tool from Iso-Tip?
A. Maybe. Call and talk to Steve.
Q. Can I request a catalog?
A. Yes. Call, email
or fax your request in. Make sure to include your name and mailing address.
Q. Can I get distributor pricing?
A. If you’re an authorized Iso-Tip distributor, then yes.
Q. How much is this tool, tip, replacement part, etc?
A. Check our online store
for our entire product line pricing or visit any of our distributors.
Q. When will my order ship?
A. Call and ask for Karen. She’ll be able to help you out.
Q. How will my order ship?
A. The best way possible. If you select UPS, we’ll ship your order UPS. If you select to pay for shipping using the “weight rate” option, then we’ll ship your order the best way possible - either with the United States Postal Service or UPS. No matter how it ships, you’ll see a tracking number the day your bounty of tool treasure leaves the fine city of Altoona.
Q. This website needs to be updated. Who do I need to talk to to make that happen?
Q. Your website doesn’t look right to me. Why?
A. You may want to consider updating your browser. The Iso-Tip website is compatible (in other words, it looks right) on Firefox and IE 7 and newer browsers. Need to upgrade? Check out Firefox
. It’s our favorite. Important note: We’re not computer experts so if you have questions on installing a new browser contact Geek Squad
or the technical support folks at Firefox and IE. Treat yourself to a nicer world wide web experience – for free.
Q. My comment didn’t show up. Why?
A. No worries, it will. We just need to make sure the comment isn’t spam before sharing words of wisdom on our site. Thanks for your insights – they are greatly appreciated!
Q: Have you seen the latest pictures from the Hubble?
A. That’s a random question. And yes, we’ve taken a few jaw-dropping minutes to peruse the Hubble website
. What’s not to love about their gallery